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Associate Data Collection Specialist

Appen Global


Location:
Cavite, UNAVAILABLE
Date:
09/25/2020
2020-09-252020-12-25
Categories:
  • Financial Services
  • Healthcare
  • Automotive
  • Customer Service
  • Government
  • Retail / Wholesale
Appen Global
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Job Details

Overview

Position Summary

Associate Data Collection Specialist is responsible for executing data collection projects using Appens data collection systems, software and equipment. Associate Data Collection Specialist customises participant instructions based on project-specific needs, assigns tasks to participants, communicates with participants, monitors throughput, performs and manages quality assurance, schedules payments and supervises project-specific staff if required (e.g. recording supervisor, QA checker). Associate Data Collection Specialist works collaboratively with Data Collection Specialists, Solution Architects, Project Managers and other Specialists to meet project and client requirements. 

 

Responsibilities

  • Use Appens crowd management and data collection tools to execute data collection projects of different types
  • Maintain project trackers, monitor key project metrics and provide project reports as required
  • Analyse project performance and take appropriate actions (with guidance from Data Collection Specialist or Project Manager)
  • Respond to participant queries
  • Set up payments for data collection participants
  • Deliver to project objectives within project scope, timeline and budget
  • Follow quality management processes and take corrective measures as required
  • Provide training to QA checkers and data collection participants as required
  • Manage QA checker performance
  • Communicate with all stakeholders in a timely, clear and concise manner
  • Adapt to changing project needs and expectations
  • Follow strict confidentiality protocol regulating the handling of project and participant details and other sensitive information
  • Be a proactive team member, contributing solutions and helping others as necessary

 

 Required Knowledge, Skills and Abilities

  • Computer literate and able to pick up new tools and systems quickly and with accuracy
  • Agility and a service orientated approach
  • Being able to work independently and proactively to resolve issues
  • Demonstrated time management and organizational skills with attention to details
  • Ability to thrive in metric-driven, fast-paced, high-growth environments
  • Attention to detail
  • Commitment to quality (being able to follow quality management processes)
  • Knowledge of Microsoft Office tools - Excel, Word, and Outlook
  • Proficiency in English, with excellent oral and written communication skills
  • Experience with audio recording equipment and software
  • Bi-lingual in a second language
  • Working knowledge of Google Suite of tools (G-Suite) - Google Docs and Sheets

 

 Qualifications and Experience

  • BS or BA degree from an accredited university or equivalent work experience preferred
  • 1-2 year of project and/or quality management experience in a metric-driven setting working in a production, operation, or call center environment is desired

 

If this resonates with you, or if you feel like you would excel in the role, apply now!

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

About Appen

Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the worlds most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industrys most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.

 

At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. Were truth tellers respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we dont give up.

 

 

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