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Cloud Support Engineer - DMS (Developer & Mobile Services)

Seattle, WA 98104
  • Information Technology
  • Customer Service
  • Engineering
  • Administrative / Clerical
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Job Details


Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Premium Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.

The AWS Premium Support team is seeking engineers that enjoy solving problems, working with customers, and have technical backgrounds from a variety of different fields. This role supports AWS mobile technologies (Cognito, Device Farm, Pinpoint, etc) and Serverless technologies (Lambda, API Gateway, Step functions, etc). Mobile Services and Serverless Architectures are some of the fastest growing areas of technology and we're excited to help developers innovate and deliver amazing experiences. Our support engineers are responsible for helping customers utilize all services offered within AWS. They also act as the €œvoice of the customer€ to the development teams for recurring issues or feature requests. If you€™re experienced with mobile or web application development and you are more comfortable €œgetting your hands dirty,€ then we€™re looking for you!

Why AWS Premium Support?
· Flexible Schedule: Salaried role with flexible start time between 7-11am.
· Variety: Support engineers not only work a broad spectrum of technical issues but may also coach/mentor new hires, develop and present training, partner with development teams on complex issues or contact deflection initiatives, participate in recruiting, write tools/script to help the team, or work with leadership on process improvements
· Follow-the-Sun Model: With support sites in over 7 locations globally, no afterhours/on-call or mandated overtime is required in this role.
· Travel the World: Strong support engineers interested in travel have presented training or participated in focused summits around the world.


Bachelor€™s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR 4 years equivalent professional or military experience
6+ months of Industry experience
Experience with one or more of the following areas:

· Analytics (Linux, Networking, MySQL/PostgreSQL/Oracle, Database Performance Tuning, ETL, Kinesis/ElasticSearch/Cloudsearch/Redshift)
· Big Data (Hadoop, Hive, Pig, Spark, HDFS, Map-Reduce, Zookeeper, HBASE, Oozie, Presto, Hue, Yarn, HTFS, Sqoop, Python, shell scripting)
· Databases (Oracle, MS SQL, MySQL, PostgreSQL, NoSQL, performance tuning, HA databases, database scaling)
· Deployment/DevOps (Orchestration/Configuration Management and Continuous Integration technology; Git/Perforc/SVN/TFVC; Chef/Puppet/Docker/Jenkins/Ansible; Apache Tomcat,/Nginx/Glassfish/JBoss/Puma/IIS; Bash/PowerShell/Ruby/Python/ebextensions)
· Developer & Mobile Services (Python, Ruby, PHP, Java, .NET, JavaScript, iOS/Objective-C/Swift, Rest API, inter-application messaging & queueing, develop mobile apps, version control systems, virtualization)
· Linux Systems Administration (Linux/Unix (Ubuntu/CentOS/RedHat/Solaris; Networking; IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring)
· Networking (DNS; IPsec; BGP; Load Balancing; Configuring & troubleshooting software-based (IPsec & SSL) VPN solutions; experience with devices -Cisco/Juniper/SonicWall/ Fortinet,/Checkpoint,/Palo Alto/Yamaha)
· Security (information security (application security, cryptography, threat modeling, penetration testing); web security and compliance (Firewalls, IDS/IPS systems, DOS prevention, PCI, HIPAA, FIPS, etc.)
· Storage & Content Delivery (Content Delivery Networks; Streaming video/H264/MP4/WEBM/Smooth Streaming; Search Engines/Solr/Lucene; Storage protocols/iSCSI/NFS/CIFS/SMB; client/server & distributed systems architecture)
· Windows Systems Administration (Windows Server versions 2003-2012R2; Networking/DNS/TCP/IP)


· 4+ years of experience developing in at least two of the following (or similar) languages: Java / Android / .NET (C#) / JavaScript (browser or node.js) / iOS (Objective-C / Swift) / Python
· 4+ years of experience in building or troubleshooting web and/or mobile applications
· 2+ years of experience with services based on REST APIs / SDKs
· 2+ years of experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange)
· 2+ years of experience with Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related)
· 2+ years of experience building/debugging full application stacks from the OS up through custom applications
· 2+ years of experience of leading a professional development project
· Prior working experience with cloud services
· Exposure to mobile and web application security best practices
· Exposure to mobile application testing/automation (Selenium, Appium, etc.)
· Experience working with identity providers (i.e. Login with Amazon, Facebook Connect, OpenID, etc.) / OAuth
· Experience with push notifications, APNS and GCM
· Support / Troubleshooting experience
· Excellent oral and written communication skills €“ customers contact us via calls, chats, and email.

Amazon is an Equal Opportunity Employer €“ Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age

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