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Customer Service Rep I

Parker Hannifin Corporation


Location:
Houston, TX 77007
Date:
12/27/2022
2022-12-272023-02-25
Categories:
  • Customer Service
  • Engineering
  • Financial Services
  • Administrative / Clerical
Parker Hannifin Corporation
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Job Details

Customer Service Rep I

Location : HOUSTON, TX, United States
Job Type : Regular
Posted : Dec 22, 2022
Job ID : 38001

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Job Description


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Administers customer service accounts of moderate scope and complexity to achieve division business objectives and to meet customer performance expectations. Responsible for seeing the direction and oversight of assigned customer accounts are carried out. Interprets customer requests, monitors performance and delivery, investigates complaints, and negotiates pricing and discounts based upon predetermined scope. Works with customers both external and internal.

+ Administers and/or provides oversight for assigned customer accounts.

+ Evaluates customer performance requirements, delivery schedules, and reviews estimates of material and labor costs.

+ Provides mutually acceptable solutions to customer problems that impact cost or schedule.

+ Negotiates requirements as predetermined across multiple customers, products, and internal teams.

+ Focuses on stock allocation issues to maximize customer service levels.

+ May reprioritize delivery schedule to meet customer commitments.

+ Investigates and resolves claims or complaints by collecting and analyzing information.

+ Coordinates with relevant functions on technical and/or quality issues; resolves customer complaints concerning deliveries, invoices or billing discrepancies.

+ Approves or authorizes special price quotations as predetermined and allowances, deductions, and adjustments on a case-by-case basis.

+ Determines when customer requested changes are out-of- scope.

+ Will confer with management regarding customer precedent-setting decisions.

+ Recommends actions by analyzing and interpreting data and making comparative analysis.

+ Analyzes and proposes changes in methods and/or procedures to improve efficiency and the quality of service.

+ May develop provisioning recommendations for new aircraft maintenance agreements.

+ Acts as the point of contact with the customer on assigned accounts.

+ Coordinate's customer visits, presentations, and/or audits.

+ Maintains successful, long-term business relationships and contacts with customer procurement employees.

+ May perform customer service administration activities on a limited basis.

Qualifications

+ Excellent verbal and interpersonal communication skills

+ High School Degree required, but 2-year business degree preferred or related discipline

+ Minimum 3- 5 years' experience in customer service or a related field

+ Intermediate computer skills, or ability to quickly advance to this level of expertise

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. This position is subject to meeting export compliance eligibility requirements.

(Minority / Female / Disability / Veteran / VEVRAA Federal Contractor)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeoc\_self\_print\_poster.pdf
and
http://www1.eeoc.gov/employers/upload/eeoc\_gina\_supplement.pdf

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