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Field Service Engineer I


West Chester, OH 45069
  • Customer Service
  • Engineering
  • Administrative / Clerical
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Job Details

Join a team recognized for leadership, innovation and diversity

Support the development of on-site installation, servicing and repair processes of complex equipment and systems for Honeywell Intelligrated. You will provide technical presentations to an audience of customers, other industry peers and competitors.  You will support revision and correction of work instructions and customer-facing training guides used by field installation specialists. You will drive continuous improvement initiatives in the processes related to field services and product development. You will support cross-functional groups to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. You will act as an escalation point for Field Service Specialists, Service Engineers, and other stakeholders.

Key Responsibilities
  • Validate customer request
  • Educate customer and field technicians
  • Write documentation used by field technicians
  • Ensure Right and Fast Delivery
  • Travel up to 80%


    • Bachelor's degree / equivalent, or High school diploma with significant relevant experience
    • Ability to travel up to 80%
    • Ability to multi-task and prioritize workload
    • Self-motivation and direction

      WE VALUE
      • Previous industry experience
      • Previous technical/installation experience
      • Previous customer service experience
      • Good written and oral communication
      • Advanced Degree
      • Good presentation skills
      • Knowledge of VFDs
      • Knowledge of MS Office, specifically Word, EXCEL, Outlook
      • Knowledge of preventative maintenance procedures

        Additional Information
        • JOB ID: HRD99284
        • Category: Customer Experience
        • Location: 10045 International Blvd,West Chester,Ohio,45246,United States
        • Exempt