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University of Washington

Seattle, WA 98104
  • Financial Services
  • Healthcare
  • Customer Service
University of Washington
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Job Details


Req #: 177771
Job Location: Harborview Medical Center,  Other Location
Job Location Detail: Harborview Medical Center (HMC) or University of Washington Medical Center (UWMC) or other University of Washington Medicine (UWM) organization non-campus location within the IECS department 
Posting Date: 10/13/2020 
Closing Info: Open Until Filled 
Salary: $3,246.00 to $4,325.00 per month 
Union Position: Yes
Shift: First Shift 
Notes: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.  

UW Medicines mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrows physicians, scientists and other health professionals.

Become part of our team, and join our mission to make life healthier for everyone in our community.

UW Medicine Insurance Eligibility and Counseling Services Department (IECS has an outstanding opportunity for a FINANCIAL ACCESS SPECIALIST 1 (FAS1).

This position will be located at either Harborview Medical Center (HMC) or University of Washington Medical Center (UWMC) or other University of Washington Medicine (UWM) organization non-campus location within the IECS department.

the FINANCIAL ACCESS SPECIALIST 1 (FAS1) will, under direct supervision, act as patient advocate and independently review patient concerns for appropriate action and funding; provide financial screening and counseling for funding options; perform work that supports the patient financial services and patient relations goals of the hospital. This work includes but is not limited to performing the various functions associated with assisting patients to apply for appropriate funding/insurance; obtaining and verifying the insurance coverage and benefits for facility and professional services, which may include emergency services, inpatient hospitalization, transportation, rehab, therapies, nursing home placement, home health care/durable equipment, outpatient surgeries, clinical visits, and specialized procedures; also with application and verifying L&I, Crime Victims and other coverages.  Position assesses and completes Financial Assistance and determines Financial Assistance; Affordable Care Act eligibility; triages for Medicaid and or completes DSHS Medicaid Applications and conducts all required follow-up activities; resolves complex billing issues, provides price estimates and formal quotes; collects payments and sets-up payment plans; recommends and implements appropriate solutions; acts as a liaison to the billing department, and conducts other duties associated with providing customer service within the facility.  Position in this class are distinguished by the responsibility to independently review, investigate and resolve a wide variety of patient financial complaints; recommend and implement appropriate solutions.

Under direct Supervision the FAS1 will:

  • Interview patients and determine appropriate insurance opportunities

  • Complete applications which include Health Care Exchange; Medicaid, Medicaid Expansion and Medicare Part D

  • Manage and resolve a high volume of phone inquiries and referrals

  • Manage all aspects of the UW Medicines Financial Assistance application process

  • Appropriately access patients needs and potential funding

  • Obtain and verify insurance thru various web tools

  • Document progress of each case in Epic notes

  • Prepare price estimates

  • Collect payments

  • Demonstrates knowledge and understanding of patient privacy rights

  • Maintains confidentiality of all medical, financial, or other sensitive materials in printed, electronic or verbal form

  • Accesses and uses the minimum necessary patient identifiable information to perform job responsibilities and duties for authorized purposes only.

  • Interpret hospitals policies, procedures and services to patients, patient representative, inter/intra-hospital departments and community facilities

  • Perform work that supports patient financial relations, resolution of billing problems and the financial assessment protocols of UW Medicine

  • Perform other related duties as required


    High School diploma or GED certificate plus one year of experience in a medical office setting; OR equivalent education/experience. 


    Experience in working with UW Medicine billing practices and resolving billing inquiries.  Experience working in assessing Medicaid, Affordable Healthcare, Medicare Part D program eligibility.  Knowledge of UW Medicine's patient care systems and medical terminology.  Excellent customer service skills.

    Certified In Person Assistant (IPA) 


    If hired obtaining Certified In Person Assister (IPA) will be required. Duties to be stationed and performed within UW Medicine site locations.
    See Above

    Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

    Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

    The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

    The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

    To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or

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