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Global Credit Operations Project and Design Manager - Loans, Lease, and Trade

Bank of America


Location:
Charlotte, NC 28230
Date:
05/08/2022
2022-05-082022-07-06
Categories:
  • Banking
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Job Details

Global Credit Operations Project and Design Manager - Loans, Lease, and Trade



Richardson, Texas;Charlotte, North Carolina; Waltham, Massachusetts; Jacksonville, Florida



**Job Description:**



**Line of Business Role Description**



The Senior Operations Project Manager will act as an objective advisor to LOB heads across a broad set of processes within Loan, Lease and Trade Operations. This role will assist the OpEx Strategy Leader in developing a future state vision for lending fulfillment. Leads the design of the future state fulfillment and servicing processes within Loan, Lease and Trade Operations (supporting lending for Wholesale Credit and Consumer Small Business). Drives execution of key strategic initiatives. Areas of focus include:



+ Process Design to reduce variability between lines of business

+ Develop design options that balance risk and reward for senior leaders to opine on

+ Deploys smart forms and new workflow solutions

+ Supports the Operations Excellence program

+ Intelligent automation deployment

+ People/process change

+ Analytics demonstrating change/measurement control planning

+ Leads cross-functional teams and guides process designers on areas of focus for change



Leads reporting and analytical efforts to deepen understanding of business economics, client attrition, client profitability, etc. Leads analysis to screen potential improvement targets and manages business development process. Executes business/strategic planning process across sub-lines of business including management of strategic reviews by senior leadership. Leads the design, development, execution, and continuous improvement of LOB reporting and dashboards.



**Required Skills:**



+ 7 plus years Fulfillment, Service and Operations experience in a lending environment

+ Experience with lending systems, CashPro and/or client servicing platforms

+ Experience leading cross-functional project teams

+ 3 plus years experience with process design and project delivery work

+ Bachelors college degree required

+ Experience in creating business cases of high monetary value

+ Executive level presentation experience **Desired Skills**

+ Lean Six Sigma certification or Lean Agile certification preferred

+ PMP certification a plus

+ LoanIQ knowledge

+ Wholesale Credit business process knowledge

+ Consumer Small Business process knowledge



**Job Band:**



H4



**Shift:**



1st shift (United States of America)



**Hours Per Week:**



40



**Weekly Schedule:**



**Referral Bonus Amount:**



0



**Job Description:**



**Line of Business Role Description**



The Senior Operations Project Manager will act as an objective advisor to LOB heads across a broad set of processes within Loan, Lease and Trade Operations. This role will assist the OpEx Strategy Leader in developing a future state vision for lending fulfillment. Leads the design of the future state fulfillment and servicing processes within Loan, Lease and Trade Operations (supporting lending for Wholesale Credit and Consumer Small Business). Drives execution of key strategic initiatives. Areas of focus include:



+ Process Design to reduce variability between lines of business

+ Develop design options that balance risk and reward for senior leaders to opine on

+ Deploys smart forms and new workflow solutions

+ Supports the Operations Excellence program

+ Intelligent automation deployment

+ People/process change

+ Analytics demonstrating change/measurement control planning

+ Leads cross-functional teams and guides process designers on areas of focus for change



Leads reporting and analytical efforts to deepen understanding of business economics, client attrition, client profitability, etc. Leads analysis to screen potential improvement targets and manages business development process. Executes business/strategic planning process across sub-lines of business including management of strategic reviews by senior leadership. Leads the design, development, execution, and continuous improvement of LOB reporting and dashboards.



**Required Skills:**



+ 7 plus years Fulfillment, Service and Operations experience in a lending environment

+ Experience with lending systems, CashPro and/or client servicing platforms

+ Experience leading cross-functional project teams

+ 3 plus years experience with process design and project delivery work

+ Bachelors college degree required

+ Experience in creating business cases of high monetary value

+ Executive level presentation experience **Desired Skills**

+ Lean Six Sigma certification or Lean Agile certification preferred

+ PMP certification a plus

+ LoanIQ knowledge

+ Wholesale Credit business process knowledge

+ Consumer Small Business process knowledge



**Shift:**



1st shift (United States of America)



**Hours Per Week:**



40



Learn more about this role



Full time



JR-22040102



Band: H4



Manages People: No



Travel: Yes, 10% of the time



Manager:



Talent Acquisition Contact:



Larisa McLaughlin



Referral Bonus:



0



Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.




To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .


To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .



Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.




To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .

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At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.


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