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University of Washington

Seattle, WA 98104
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Job Details


Req #: 183440
Posting Date: 10/13/2020 
Closing Info: Open Until Filled 
Salary: Salary is commensurate with experience and qualifications. 
Shift: First Shift 

Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2019-2020 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UWs School of Medicine.

The UW Medical Center's Otolaryngology Head and Neck, has an outstanding opportunity for a Health Service Manager (Full-Time, Day Shift). The Health Service Manager reports to UWMC Ambulatory Care Assistant Director, the Clinic Manager will direct and supervise the day-to-day operations of the UWMC Otolaryngology Head and Neck.  The clinic manager is responsible for overall administrative management of the clinic(s) through operationalizing the medical centers values, mission and goals. The clinic manager manages all aspects of the practice. The clinic is staffed with experienced surgeons, audiologist, and speech therapist in a multidisciplinary setting to provide a variety of tests and surgical consultation to evaluate and treat patients. The clinic manager hires, supervises and mentors clinic staff in such a way to create effective teamwork, plans and implements programs to meet specific patient care needs; works to continually improve clinic operations and efficiency. Prepares, evaluates and manages financial reports and budget.

The practice utilizes a multidisciplinary approach to provide specialized care that includes patient education from multiple sources including nursing, dietary, wound care, social services, audiologist, and speech therapist. Adult patients are evaluated and treated pre and postoperatively for. The practice  Center compromise of 7 specialties: Head & Neck Surgery & Oncology, Laryngeal & Swalloiwng disorder, Otology, Audiology, Vestibular, General ENT & Rhinology, and Speech Therapy.


Responsible for interviewing, hiring, performance improvement, disciplinary process and recommending termination that fail to meet performance expectations.
Provides for and evaluates professional growth and development of clinic staff through identification of needs, sponsoring training programs, encouraging education (formal and continuing) efforts.
Responsible for completion of regular performance evaluations for each staff member; conducts evaluations for new staff prior to completion of probationary period.
Counsels employees, develops staff and, as appropriate, utilizes the disciplinary process.
Plans and organizes orientation and in-service training for clinic staff; participates in guidance of staff and promotion of educational programs.

Provides leadership and direction in accordance with organizational goals and objectives.
Assumes responsibility for own personal continuing education and developmental needs; attends meetings, workshops to enrich personal knowledge, growth and management skills.
Works with the medical staff to coordinate medical and nursing management of patient care.
Continually works on performance improvement activities within clinic. Applies process improvement standards, programs and resources.
Serves as a resource to others (medical staff, clinic staff and other clinic managers)
Demonstrates the ability to be flexible, organized and function under stressful situations.
Fosters good public relations for the clinic.
Consults other clinical departments, as appropriate, to collaborate in operations and performance improvement activities.                                        
Collaborates directly with Health Sciences Department Director and Service Line Administrator regarding budget, access, and referral/volume development and physician productivity.

Coordinates and directs the patient care program to ensure patients needs are met and that facility policies are followed in an environment that optimizes patient safety.
Performance reflects age specific knowledge in all areas of patient care specific to medical specialty.
Monitors patient scheduling, surgical schedules, referrals and clinic capacity issues, and takes necessary action to address problems.
Monitors utilization of equipment and supplies; oversees supply ordering program.
Effectively maintains all required records for the clinic; demonstrates good organizational skills.
Plans and conducts staff meetings and ensures meeting notes are available.
Assumes the role of patient advocate regarding guidelines found in the Patient Bill of Rights.

Ensures evidence-based practice appropriate to clinic specialty is integrated into clinic operations.
Supervises staff to ensure quality of patient care.

Responsible for ensuring adherence to Compliance Program policies, procedures, and standards of conduct.
Ensures that documentation meets current standards and policies and is completed for each clinic visit by clinic staff.
Ensures that clinic staff follows Facility-Only Billing guidelines and charges appropriately for services provided.
Completes required documentation including audits and surveys on time. Follows-up on problems identified through audit process.
Ensures that clinic meets regulatory standards (ex. JCAHO, DOH), including environment of care standards.

Models customer service standards for staff and practitioners.
Responsible for addressing patient complaints.
Monitors and plans customer service initiatives to better meet needs of patients.

Develops, justifies and maintains a fiscal plan (budget) for the clinic.  Monitors patient revenues, expenses and operating expenses (salaries and capital expense items) and provides appropriate reports to the Director and Medical Director as well as clinic staff and providers. Takes actions to correct problematic areas.
Manages charge documents to ensure timely submission.
Develops and implements business plans to enhance clinical services.
Manages clinic demand and volume to meet budgeted volume projections in collaboration with medical staff leadership. Takes corrective action if indicated.
Performs other related duties as assigned.

Masters degree in business, healthcare or related field. 5+ years ambulatory experience in a complex multispecialty setting.  5+ years academic healthcare experience working directly with departments and their leadership
Bachelor Degree in Business Administration or other related field required, AND Minimum of six (6) years management / supervisory experience preferably in a medical setting.
Knowledge of Joint Commission, Department of Health, and other regulatory agency standards and requirements is required.
Excellent communication skills.
Demonstrates interpersonal skills in a manner which enhances communication, promotes conflict resolution and facilitates staff development.
Basic computer knowledge (Word and Excel)
EMR proficiency
Demonstrated leadership experience, working collaboratively with medical leadership and staff.
Demonstrated ability to manage the financial performance of the clinic.
Demonstrated ability in process improvement to optimize clinic flow and operations.
Demonstrated skill in Human Resources management such that staff are productive and function well as a team. Ability to have tough conversations as needed, counsel staff and utilize corrective disciplinary process as needed.
Demonstrated excellence in customer service in daily interactions with patients, family members and medical staff.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or

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