Sign In
 [New User? Sign Up]


University of Washington

Seattle, WA 98104
  • Healthcare
  • Customer Service
  • Management
University of Washington
  • Save Ad
  • Email Friend
  • Print

Job Details


Req #: 183650
Job Location: Harborview Medical Center
Job Location Detail: Jefferson Terrace 
Posting Date: 10/14/2020 
Closing Info: Open Until Filled 
Salary: Salary commensurate with education and experience. 
Shift: First Shift 
Notes: This position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment.  As an employee you will enjoy generous benefits and work/life programs.  For detailed information on Benefits for this position, click here.  

As the region's only Level I Trauma center, Harborview Medical Center (HMC) is well known for innovations and excellence in trauma care and its centers of emphasis:  Trauma, Burn, Neurosciences, AIDS/STD, Center for Advanced Reconstruction and Rehabilitation (CARER), and mentally-and medically- vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UWs School of Medicine. The UW is proud to be one of the nations premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.

Harborview Medical Center has an outstanding opportunity for a HEALTH SERVICES MANAGER (CLINIC MANAGER) of the Medical Respite Program at Jefferson Terrace (Edward Thomas House).

The Edward Thomas House Medical Respite is a unique medical respite harm reduction program that provides shelter care with embedded nursing, mental health, and case management services to an at-risk homeless population. Medical Respite is a part of the Healthcare for the Homeless Network and is supported by funds from multiple sources including King County Public Health, MIDD, and local hospitals. The Edward Thomas House admits patients referred from all King County area hospitals 7 days a week and operates 24 hours a day, 365 days a year. The program is operated by Harborview Medical Center (HMC) at an off-site location next to the Harborview emergency department.

The Program Manager provides leadership for unit and department activities that promotes:

  • Effective managing, developing and evaluating the competence and satisfaction of assigned workforce
  • Effective operational problem solving and communication at all levels
  • Effective interdisciplinary and interdepartmental collaboration and service coordination
  • Effective evaluation of unit practices, policies and continuous process improvement
  • Effective planning and evaluation of space, resources, numbers and skills of staff to fulfill mission

    Planning Objectives and Goals
  • Fulfill the objectives and program goals outlined in the contract between Harborview Medical Center and Public Health of Seattle/King County to provide Respite Care at the Jefferson Terrace site
  • Integrates patient input into the development of Jefferson Terrace Respite through satisfaction surveys and individual feedback
  • Plan staffing and program development with staff and patient safety in mind

  • Leadership
  • Provides leadership to appropriate committees, taskforces and work teams Provides participation in the development and maintenance of unit policies, procedures and protocols to guide the program development

  • Decision Making and Problem Solving
    Establishes effective work priorities, methods and project flow for self and assigned workforce
  • Considers the impact of unit decisions on overall organizational philosophy and goals
  • Orchestrates change to improve clinical and organizational outcomes

  • Teamwork
  • Promotes an open, respectful, collegial working environment with staff and managers
  • Resolves conflicts tactfully, flexibly and diplomatically
  • Respects and supports diversity in team members backgrounds and contributions

  • Staff Management
  • Mentors, coaches and develops staff for customer service, equity and service excellence standards
  • Maintains competent employees through the orientation, evaluation, feedback, continuing education, competency standards and formal disciplinary action processes. Keeps up-to-date employee evaluations
  • Demonstrates knowledge and skill in working with labor issues/concerns
  • Maintains all paperwork [personnel files, leave records for unit employees]

  • Regulatory Management
  • Ensures that unit practices are compliant with regulatory agencies and standards
  • Initiates, implements and evaluates appropriate CQI activities in the unit.
  • Reviews incident reports, complaints and other unanticipated events and initiates action plans as appropriate

  • Financial Management
  • Provides input into capital and operational budgets
  • Monitors, manages and controls responsible budget reporting

  • Care Management
  • Maintains clinical knowledge base related to clinical area and practice standards for assigned area
  • Participates in clinical benchmarking, studies, and pilots for the improvement of patient safety and quality outcomes. Collaborates with relevant clinical disciplines to assess and address the needs of patient populations served
  • Maintains professional relationship through memberships in professional organizations, networking and high professional visibility

  • Masters degree relevant to the service area or equivalent education and experience
  • Minimum 3 years of related management experience in a patient care setting
  • Minimum 2 years of experience working with homeless or vulnerable populations
  • Registered, certified, and/or licensed to practice in the state of WA, as appropriate

  • An equivalent combination of education and experience will be considered.

    Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

    Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

    The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

    The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

    To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or

    Back to search results
    Powered ByLogo