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Lead Field Service Technician


Rockford, IL 61104
  • Customer Service
  • Management
  • Engineering
  • Administrative / Clerical
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Job Details

Design solutions to drive safe living and quality of life

Honeywell Process Solutions is a\rpioneer in automation control, instrumentation and services for the oil and\rgas; refining; energy; pulp and paper; industrial power generation; chemicals\rand petrochemicals; biofuels; life sciences; and metals, minerals, and mining\rindustries. A leader in digitization, Honeywell delivers software and services\rthat help customers overcome competitive pressures and uncertain market\rconditions to achieve game-changing business outcomes. Honeywell€™s\rcomprehensive portfolio in process control, monitoring, and safety systems and\rinstrumentation provides optimized operations and\rmaintenance efficiencies to meet diverse automation needs.  

Leads successful on-site installation, servicing and repair processes of complex equipment and systems without direct supervision. You will follow detailed work instructions and amend any outdated or incorrect instructions with help of Engineering teams. You will make improvements to training guides and documentation. You will lead continuous improvement initiatives in the field to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. You will train the customer on proper usage, troubleshooting, and basic repair procedures for complex equipment. You will represent Honeywell at industry conferences and provide technical presentations.

Key Responsibilities
  • Inspect for Quality
  • Install or Repair Work Orders
  • Provide Customer Support
  • Present at Trade Shows
  • Mentor and Train Jr. Field Service Representatives
  • Ability to follow instructions and identify mistakes
  • Good written and oral communication
  • Good presentation skills

    ***Will be working nationwide travelling to customer sites. This is a first shift position, however, if there is a situation arise with the equipment may need to work night shift or evening to respond to urgent situations. 

    • High School Diploma, or GED.
    • 5 years of experience servicing customers in the field with combustion, HVAC, or boiler.
    • Due to security reasons, must be a U.S. Citizen. 

      WE VALUE
      • Previous industry experience
      • Previous technical/installation experience
      • Previous customer service experience
      • Bachelor degree or technical/professional certificate

        Additional Information
        • JOB ID: HRD101960
        • Category: Customer Experience
        • Location: 1665 Elmwood Road,Rockford,Illinois,61103,United States
        • Nonexempt