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Lead Field Service Technician

Honeywell

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Location:

Rockford, IL 61104

Date:

11/25/2020

Categories:

Customer Service
Management
Engineering
Administrative / Clerical

Honeywell

Job Details

Job Details

Design solutions to drive safe living and quality of life
Honeywell Process Solutions is a\rpioneer in automation control, instrumentation and services for the oil and\rgas; refining; energy; pulp and paper; industrial power generation; chemicals\rand petrochemicals; biofuels; life sciences; and metals, minerals, and mining\rindustries. A leader in digitization, Honeywell delivers software and services\rthat help customers overcome competitive pressures and uncertain market\rconditions to achieve game-changing business outcomes. Honeywells\rcomprehensive portfolio in process control, monitoring, and safety systems and\rinstrumentation provides optimized operations and\rmaintenance efficiencies to meet diverse automation needs.
Leads successful on-site installation, servicing and repair processes of complex equipment and systems without direct supervision. You will follow detailed work instructions and amend any outdated or incorrect instructions with help of Engineering teams. You will make improvements to training guides and documentation. You will lead continuous improvement initiatives in the field to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. You will train the customer on proper usage, troubleshooting, and basic repair procedures for complex equipment. You will represent Honeywell at industry conferences and provide technical presentations.

Key Responsibilities
Inspect for Quality
Install or Repair Work Orders
Provide Customer Support
Present at Trade Shows
Mentor and Train Jr. Field Service Representatives
Ability to follow instructions and identify mistakes
Good written and oral communication
Good presentation skills
*Will be working nationwide travelling to customer sites. This is a first shift position, however, if there is a situation arise with the equipment may need to work night shift or evening to respond to urgent situations.
YOU MUST HAVE
High School Diploma, or GED.
5 years of experience servicing customers in the field with combustion, HVAC, or boiler.
Due to security reasons, must be a U.S. Citizen.
WE VALUE
Previous industry experience
Previous technical/installation experience
Previous customer service experience
Bachelor degree or technical/professional certificate
Additional Information
JOB ID: HRD101960
Category: Customer Experience
Location: 1665 Elmwood Road,Rockford,Illinois,61103,United States
Nonexempt**
Early Career (ALL)<p class=\"eeotext\">Honeywell is an equal opportunity employer. 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