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Leader, Customer Solutions

San Francisco, CA 94102
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Job Details


At Amazon Web Services (AWS), we help our customers build the future with the latest cloud technology. As a leader championing customer success in the Customer Solutions Management organization, you will lead a team that is responsible for guiding and advancing AWS customers along their multi-year journey to the cloud. Specifically, we are hiring for a Customer Solutions Management leader for our Digital Native Business customers. These customers are technologically advanced, disruptive and often referred to as €œBorn in the cloud€. These types of companies, many of which are household names, change the way we shop, order food, communicate, travel, learn, and manage our finances and healthcare, as well as many other facets of our lives. They represent the leading edge of innovation and, as late stage startups, aren€™t afraid to invest in new technologies to delight their customers, and iterate quickly as they continue to build, measure and learn.

As the CSM leader for our DNB customers, you will recruit, develop, and support a group of highly talented individuals that are obsessed with our customers success. Using your experience, you will work with customer and AWS leadership and collaborate across our teams to accelerate customer€™s journey to the cloud and drive adoption and expansion of customer€™s footprint on AWS.

In this role, you will be technically capable and credible in your own right as well as effective in shaping the skills of your team. You are highly encouraged to take ownership on customer challenges, and help drive successful outcomes in conjunction with your account groups. You will not only bring the best of AWS/ Amazon to our customers, you will proactively help solve the customer€™s challenges through new ideas, tools and mechanisms. You must enjoy learning and introducing new concepts in order to help colleagues and customers embrace and adopt new technology. You will need to be adept at interacting, communicating and partnering with other teams within AWS such as our sales, services, marketing, and professional services, as well as representing your team to executive management. Specifically, for the DNB segment, candidates must share a passion for new cloud-native technologies, and help these DNBs deal with hyper-scale growth. Helping the DNBs establish strong foundational elements for transformation, and being able to look round corners to help them navigate challenges is key.

Other qualities we are looking for:

Be great fun to work with. At AWS, we have a credo of €œWork hard. Have fun. Make history€. In this role, you will love what you do, and instinctively know how to make work fun. You will be dynamic and creative, and willing to take on any challenge and make a big impact.

Enjoy developing talent to achieve great things. You will have a passion for educating, training, and enabling cloud adoption experts for a diverse and challenging set of customers. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience and love contributing to a shared goal


· 10+ years of large scale enterprise IT deployment or program experience.
· 5+ years of end-to-end cloud adoption experience
· Experience in a lead role supporting large technology driven transformation projects
· Demonstrated ability to work with both technical and non-technical individuals
· Ability to work across functional teams to deliver large, complex IT solutions
· Bachelor's Degree in science, technology, engineering, math, business, or equivalent experience


· Direct experience implementing cloud services including migrations and modernization projects
· Strong empathy for customers AND passion for customer success
· Superior written and verbal communication skills.
· Demonstrated ability to effectively deliver information at the C-suite/Executive level.
· Enthusiastic and creative leader with the ability to inspire others.
· The ability to deal with ambiguity and a changing environment, as well as a rapid work pace
· Analytical and process-oriented mindset
· Self-motivated problem solver; able to thrive in a dynamic and customer-focused environment.
· Demonstrated desire for continuous learning and improvement.
· Meets/exceeds Amazon€™s leadership principles requirements for this role.
Amazon is an Equal Opportunity Employer €“ Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation/Age.

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