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SSM Health

Portage, WI 53901
  • Customer Service
  • Healthcare
  • Sales / Business Development
SSM Health
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Job Details


This position will work Monday - Friday and includes a Saturday morning rotation.


+ Interprets and analyzes current prescription and reviews historical information to ensure changes are consistent and reasonable. Recognizes inconsistencies and irregularities in prescription history. Contacts doctor for discussion if there are questions.

+ Troubleshoots basic and advanced vision complaints related to eyeglasses and at some locations contact lenses.

+ Assists patients with selection of eyewear, determines proper frame and lens selections while also considering prescription implications.

+ Effectively demonstrates features and benefits to reinforce value to the customer while maximizing sales.

+ Takes necessary optical measurements (e.g. pupillary distance (PD), seg heights, custom fit to wear lens measurements) with a high degree of accuracy. Explains the procedures and reasons for them to customer.

+ Accurately and comfortably fits eye wear to customers satisfaction. Demonstrates proper eyeglass cleaning and storage techniques and suggests products to assist them.

+ Inspects all jobs that come in with a lensometer (manual or automatic) for prescription verification using department and American National Standards Institute (ANSI) standards as guidelines for quality control. Requests corrections as necessary from lab.

+ Responsible for managing on site inventory within directed budgets, including frames, miscellaneous supplies and over the counter accessory items.

+ Assists in dispensing contact lenses at some locations.

+ Maintains a working knowledge of available insurance and safety plans.

+ Works in a constant state of alertness and safe manner.

+ Performs other duties as assigned.


+ High school diploma or equivalent


+ One year optical field or customer service experience


+ Constant standing and walking.

+ Frequent use of hearing and speech to share information through oral communication.

+ Frequent use of hearing to distinguish body sounds and/or hear alarms, malfunctioning machinery, etc.

+ Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.

+ Frequent reaching, gripping, and keyboard use/data entry.

+ Frequent use of vision for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.

+ Occasional bending, stooping, crawling, kneeling, sitting, squatting and repetitive foot/leg and hand/arm movements.

+ Occasional use of vision to judge distances and spatial relationships.

+ Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.

+ Occasional lifting/moving patients.

+ Occasional use of smell to detect/recognize odors.

+ Occasional driving.

SSM Health is committed to equal employment opportunity based on race, color, religion, national origin, gender, sexual orientation, gender identity, pregnancy, age, physical or mental disability, veteran status, and all other statuses protected by law.
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