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Patient-Access-Representative

SSM Health


Date:
09/29/2020
2020-09-292021-01-28
Categories:
  • Customer Service
  • Healthcare
  • Administrative / Clerical
SSM Health
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Job Details

Divison:

Are you a caring, compassionate person looking for an opportunity to work in the healthcare industry? Do you enjoy personal interaction while possessing strong communication and organizational skills? If so, we at Dean Medical Group would love to hear from you!

The Patient Access Representative is as important as any other function in the healthcare delivery system. You, under the supervision of the Clinical Manager, provide exceptional customer service by serving as the frontline ambassador of service between the patient and the Medical Center. The Patient Access Representative ensures a positive patient experience from the time a patient accesses the system.
+ Responsibilities include, but are not limited to:
+ Greeting patients immediately, in a friendly, helpful and welcoming manner
+ Assisting patients in scheduling an appointment that meets their needs
+ Registering new patients, completely and accurately
+ Answering phones in a friendly, helpful and welcoming manner, within SSM Health Standards
+ Demonstrating a resourceful nature and actions when patients and/or internal customers have questions
+ Closing each encounter in a friendly, helpful manner

A candidate for this position should have strong customer service skills. They should also be at ease using a computer and learning new computer programs.

Located in Middleton, Wisconsin, this is a full time position, 40 hours per week. Candidates should have the flexibility to work as early as 8:00 am and as late as 5:00 pm.

We look forward to hearing from you. Apply today!

PRIMARY RESPONSIBILITIES

+ Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.

+ Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.

+ Assists with coordination of activities related to insurance pre-certification/authorization.

+ Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.

+ Performs clerical and reception duties associated with patient registration.

+ Performs other duties as assigned.

EDUCATION

+ High school diploma or equivalent

EXPERIENCE

+ No experience required

PHYSICAL REQUIREMENTS

+ Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.

+ Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.

+ Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.

+ Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.

+ Frequent keyboard use/data entry.

+ Occasional bending, stooping, kneeling, squatting, twisting and gripping.

+ Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.

+ Rare climbing.

SSM Health is committed to equal employment opportunity based on race, color, religion, national origin, gender, sexual orientation, gender identity, pregnancy, age, physical or mental disability, veteran status, and all other statuses protected by law.
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