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Patient Access Representative - Specialty Clinics - PRN

Slidell Memorial Hospital

Slidell, LA 70459
  • Healthcare
  • Customer Service
  • Administrative / Clerical
Slidell Memorial Hospital
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Job Details

Patient Access Representatives are responsible for processes associated with pre-admission, admission, pre-registration, and/or registration of all patients into SMH clinics, hospital, or Emergency/OP Surgery departments. They greet and direct patients/guests in a courteous manner via face-to-face interactions and telephone communications, improves patient satisfaction through consistent professionalism, and are cross-trained to support multiple functions across all patient and/or payer types. This position is also responsible for effective communications between patients, caregivers, departments and/or physician offices to ensure a positive experience for all involved in the continuum of care


+ Medical insurance processes (billing, credentialing, coding, etc.)


+ Demonstrate respect in all staff relationships with active cooperation and teamwork

+ Maintain confidentiality and HIPAA compliance in daily operations

+ Strong oral communication and interpersonal skills

+ Excellent telephone and customer service

+ Willingness to interact with the public

+ Genuine willingness to prevent/resolve interpersonal conflicts

+ Ability to prioritize, perform multiple clerical tasks, organize and plan daily work


+ Associates degree

+ EPIC experience

+ 3 years of experience


+ High School Diploma or GED

+ 1 year of experience

+ Medical terminology

+ Hospital, clinic, revenue cycle, patient registration, financial counseling, insurance billing, and/or direct healthcare experience.


+ CPAT certification

+ MOA certification
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