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PATIENT CARE COORDINATOR (FULL-TIME, DAYS)

University of Washington


Location:
Seattle, WA 98104
Date:
10/15/2020
2020-10-152020-11-14
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Job Details

PATIENT CARE COORDINATOR (FULL-TIME, DAYS)

Req #: 183564
Department: HARBORVIEW MEDICAL CENTER - CLINIC FLOAT POOL
Job Location: Harborview Medical Center
Posting Date: 10/14/2020 
Closing Info: Open Until Filled 
Salary: $3,733.00 - $5,014.00 per month 
Union Position: Yes
Shift: First Shift 
Notes: The UW is proud to be one of the nations premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please click here..  

As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UWs School of Medicine.

The Harborview Medical Center's Clinic Float Pool has an outstanding opportunity for a Patient Care Coordinator (Full-Time, Day Shifts).  Under general supervision, the Patient Care Coordinator(PCC) coordinates the delivery of medical and nursing care and the patients access to health care, including the patients entry into and through the spectrum of clinical services of the health care system. PCC responsibilities vary depending on the service to which they are assigned by their supervisor.

MAJOR RESPONSIBILITIES: CARE COORDINATION:
Act as primary contact for clinic providers with the hospital, patient and family, referring physicians, outside agencies, staff from outside hospitals and general pubic by providing information and advice regarding Harborview Medical Center services.
Interview patients and review anticipated needs upon admission and discharge including: personal escort, transportation, housing, support care, equipment needs, transfer of records, and appointments with physicians.
Act as liaison between the patient and the various clinic and hospital areas and ancillary services to coordinate activities involved in pre-operative planning and preparation.
Coordinate pre-admission tests, pre-surgery appointments/tests, and procedures.
Complete appropriate documentation for planned admissions and surgeries.
Ensure a complete medical record is present at the time of patient visit,     admission, and/or procedure.
Facilitate the flow of documents between patient, providers and payers.
Facilitate sending of discharge summary to patients primary care physician.
Communicate with health care team members regarding the status and/or completion of care coordination activities.
Advocate for the patient/family by locating appropriate staff to address concerns
Appropriately direct patients and others to other departments across the medical center.
Float to a variety of clinics/departments as needed and as assigned.

REFERRAL MANAGEMENT
Handle intake of all referral requests, ensuring complete information is received and entered into the computer system.
Ensure complete and accurate registration, including patient demographic and insurance referral information are in the computer system.
Coordinate with the Financial clearance Unit/ Patient Access Center for verification of benefits and authorization for outpatient visits, inpatient stays and/or surgical procedures
If working in a specialty clinic that receives internal referrals, ensures that referrals are addressed in a timely manner under the direction of the clinic leadership team.
Work with financial services and establish procedures to ensure financial information is complete prior to appointments, procedures or admissions.
Refer patients to Health Coverage Services when needed.
Review appointment follow-up requirements and expectations with patient to ensure adequate and timely review of the patient plan of care in accordance with all CMS and other regulatory requirements.
Provide summary reports to clinic leadership on referral volumes and status.

APPOINTING:
Schedule appointments for patients, and order interpreter where appropriate.
Schedule surgeries and/or procedures or services needed in the ambulatory management of the patients care e.g. class attendance in Patient Family Resource Center.

OFFICE TASKS:
Maintain and use supplies and equipment in a cost-effective manner.
Respond to inquiries by the appropriate route (telephone, fax, or email) and forward to the appropriate individual.

CUSTOMER SERVICE AND TEAM BEHAVIORS
Demonstrate an atmosphere/attitude of respect for human dignity and the uniqueness of each person encountered in the clinic setting.
Promote and protect general safety for patients/families/friends and co-workers through adherence to correct procedures, timely communication of messages and test results, and appropriate consultation.
Act promptly and effectively during an emergency situation.
Maintain/improve own professional competence, knowledge and skills to meet identified self-learning needs and annual review requirements.
Apply appropriate policies, procedures, protocols and standards of practice in performing duties.
Support development of clinic and divisional efficiency and effectiveness through participation in quality assessment and improvement activities.
Demonstrate support for clinic and divisional policies and procedures.
Promote and contribute to the development of team in clinic and working relationships between the clinic and other departments/disciplines.
Other duties as assigned.

CORE VALUES:
Quality of work
Mission Centered Professional Practice
Interpersonal Skills
Integrity and Compassion
Patient Care Advocacy
Team Work/Collaborative Practice
Patient/Family Satisfaction/Customer Service
Respect For Patient Confidentiality

OTHER COMPETENCIES:
Uses age specific knowledge that reflects the special needs of a specific patient population.
Computer keyboard proficiency.
Ability to operate office equipment.
Ability to operate telephone system and other communication systems.
Ability to spell and alphabetize.
Ability to interview patients and obtain necessary information.
Basic knowledge of health care coverage.
Basic knowledge of hospitals geography and resources.
Verbal and written communication skills.
Ability to communicate effectively in English.
Knowledge of medical terminology.
REQUIREMENTS:
A bachelor's degree in a medically related or public relations field and two years of experience in a tertiary patient care setting involving interaction with a variety of medical services, contact with patients and families, interaction with physicians and proficiency in medical terminology; OR
equivalent education/experience

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.


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