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Patient Relations Representative

Providence Health & Services

Canby, OR 97013
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Job Details

**Providence is calling Patient Relation Reps to one of our various clinics in the Portland Metro & SW Washington Area**
Looking for a rewarding career with opportunity for growth? Join one of our clinic care teams as a patient relations representative with Providence Medical Group.
This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service
This posting represents all of the Patient Relations Representative opportunities Providence has available in the Portland Metro/SW Washington Area. We are seeking candidates for day shift (hours of operations vary between 7am to 7pm) for full-time, part-time, and relief fill-in positions.
Submit your application today! Those who are qualified will receive an invite to complete an On Demand video interview with some additional questions to get to know a little more about your experience and what you are looking for in your next career. You will be presented to hiring managers with openings aligned to your preferences to be considered for an interview. Keep an eye on your email as you may be invited to complete the digital interview and or self-schedule an in-person interview via our Modern Hire tool to meet with the clinic team.
**I** **n this position, you will:**
+ Be the first point of contact to patients or visitors in person or by phone.
+ Play a key role in maintaining a high level of patient satisfaction by providing exceptional customer service.
**Required qualifications for this position include:**
+ High school diploma or equivalent
+ 1 year of customer service experience or successful completion of a Providence internship
+ Basic computer skills including Microsoft Windows and Office applications
**Preferred qualifications for this position include:**
+ Some college
+ 1 year of medical office or healthcare experience
+ Basic experience with electronic medical records (EMR) and/or computerized billing systems
+ Medical terminology experience
**About Providence in Oregon**
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as **acknowledging** and **welcoming** each visitor, **introducing** ourselves and Providence, **addressing** people by name, **providing** the duration of estimated wait times and **updating** frequently if timelines change, **explaining** situations in a way that puts patients at ease, carefully **listening** to their concerns, and always **thanking** people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
**We offer a full comprehensive range of benefits - see our website for details**
**Our Mission**
As expressions of Gods healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
**About Us**
Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
**Schedule:** Full-time
**Shift:** Day
**Job Category:** Patient Services
**Location:** Oregon-Portland
**Other Location(s):** Oregon-Wilsonville, Oregon-Hillsboro, Oregon-Portland, Oregon-Tigard, Oregon-Newberg, Oregon-Beaverton, Oregon-Canby, Oregon-Sherwood
**Req ID:** 260476
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