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Patient Relations Representative - Neurological Specialties West

Providence Health & Services


Location:
Portland, OR 97240
Date:
10/15/2020
2020-10-152020-11-14
Categories:
  • Human Resources
  • Healthcare
  • Customer Service
  • Construction / Skilled Trades
Providence Health & Services
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Job Details

**Description:**
**Providence is calling a** **Patient Relations Representative - Neurological Specialties West (1.0 FTE, Days) to Providence St. Vincent Medical Office Building East Pavillion in Portland, OR. Anticipated schedule is Monday-Friday 8:30am-5:00pm.**
We are seeking a Patient Relations Representative (PRR) - Neurological Specialties West to be the first point of contact to patients or visitors in person or by phone. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service. Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system.
**In this position you will have the following responsibilities:**
+ Provide excellent customer service and serves as first point of contact to patients or visitors in person or by phone
+ Navigate multiple and complex data systems to research and/or record pertinent information in compliance with policies
+ Operate multi-line telephone system; routes calls and responds to general inquiries
+ Register patients; updates demographic and insurance information
+ Make patient appointments and monitors appointment schedules daily
+ Reviews charts and adjusts daily provider schedules to ensure accuracy in scheduling and visit preparedness
+ With additional training:
+ Greet incoming patients, obtains initial vital signs (Height, Weight, BP, Pulse, Respirations) and in accordance with predefined metrics
+ Document pertinent patient care information
+ Prepare rooms for new patients
+ Stock room supplies and carts
+ Utilize and maintains supplies to minimize waste
**Qualifications:**
**Required qualifications for this position includes:**
+ High School Diploma **-OR-** equivalent
+ One (1) year of customer service experience or successful completion of a Providence internship
+ Basic computer skills including Microsoft Windows and Office applications
**Preferred qualifications for this position includes:**
+ One (1) year of medical office or healthcare experience
+ Basic experience with Electronic Medical Records (EMR) and/or computerized billing systems
+ Medical terminology experience
**About Providence in Oregon**
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as **acknowledging** and **welcoming** each visitor, **introducing** ourselves and Providence, **addressing** people by name, **providing** the duration of estimated wait times and **updating** frequently if timelines change, **explaining** situations in a way that puts patients at ease, carefully **listening** to their concerns, and always **thanking** people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
**For information on our comprehensive range of benefits, visit:**
http://www.providenceiscalling.jobs/rewards-benefits/
**Our Mission**
As expressions of Gods healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
**About Us**
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
**Schedule:** Full-time
**Shift:** Day
**Job Category:** Patient Services
**Location:** Oregon-Portland
**Req ID:** 271519
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