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University of Washington

Seattle, WA 98104
  • Healthcare
  • Customer Service
  • Administrative / Clerical
University of Washington
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Job Details


Req #: 183681
Job Location: UW Medical Center - Montlake
Posting Date: 10/29/2020 
Closing Info: Open Continuous  
Salary: $2,889.00 - $4,014.00 per month 
Union Position: Yes
Shift: First Shift 
Notes: The shift for this position will be Thursday - Sunday from 9:00am - 7:30pm

The University of Washington is proud to be one of the nations premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please click here..  

Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2019-2020 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UWs School of Medicine.

UW Medical Center's EMERGENCY DEPARTMENT has an outstanding opportunity for a PATIENT SERVICES SPECIALIST 1-TRAINEE OR PSS 2 (Full-Time, Day Shifts). Under general supervision of the Patient Services Specialist Supervisor ("Operations Supervisor"), the Patient Service Specialist 1-Trainee or PSS 2 has primary responsibility for checking in and checking out patients, and clerical duties in support of the unit.

Primary duties include:
Facilitate patient admissions, transfers and discharges.
Assemble patient chart for admission, transfer, or discharge.
Maintain medical records in a usable format, collate departmental records, add new forms to records, and flag/alert healthcare team members to missing forms, consent signatures, and other requirements.
Obtain from and return records to Patient Data Services.
Process requisitions for patient procedures, tests, or exams.
Communicate other departments' readiness for patient procedures, tests, or exams and facilitate appropriate transportation and paperwork.
Coordinate transportation to and from other facilities for special procedures, tests, or exams.
Facilitate prompt and smooth discharge of the patient by sending prescriptions to pharmacy, arranging follow-up appointments, putting together the medical record information for the receiving facility, and communicating all of this to the Operations Supervisor.
Access computer systems in order to obtain patient data and perform clerical functions.

Standards of performance: 
Be able to recognize priority information and duties, respond appropriately and maintain patient safety and smooth unit operations.
Accurately schedule clinic appointments.
Demonstrate proficiency in the use of communication devices on the unit (telephone, fax, email, etc.). Continually identify department when answering the telephone, speak in a confident, friendly manner that conveys a positive reception.
Direct calls to appropriate staff in a timely manner.
Receive, record, and distributes accurate patient information and diagnostic results to appropriate staff.
Maintain awareness of others and greet patients, family, visitors, and staff in manner that conveys a positive reception.
Effectively command medical terminology and pharmacology.
Complete annual review requirements (fire/safety, infection control, and other as appropriate).
Function as member of a healthcare team.
Participate in the development/testing/implementation of new organizational systems for the unit or department.
Identified by others as exceptional in coordinating/prioritizing, delegating and multi-task orientation; performance reflects extra care and attention.
Follow up on projects, orders and/or requisitions to ensure completion.
Act as a resource for staff.
Acknowledged by other staff to be a role model in courteous communication (in-person, telephone, etc.) with healthcare team members, visitors, patients, and family.
Patient Services Specialists are hired as either PSS 1-Trainee or PSS 2, depending on experience and qualifications. The requirements are:
PATIENT SERVICES SPECIALISTS 1-TRAINEE REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR two years of general office experience OR equivalent education/experience.
PATIENT SERVICES SPECIALISTS 2 REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or

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