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University of Washington

Seattle, WA 98104
  • Healthcare
  • Administrative / Clerical
University of Washington
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Job Details


Req #: 216460
Job Location: UW Medical Center - Montlake
Job Location Detail: Surgery Pavilian, 1959 NE Pacific St. 3rd Floor, Seattle, WA 98195 
Posting Date: 01/17/2023 
Closing Info: Open Until Filled 
Salary: $3608.00 - $5164.00 per month 
Other Compensation:  
Union Position: Yes
Shift: First Shift 

A higher degree of healthcare.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.

UW Medicines mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrows physicians, scientists and other health professionals.

Become part of our team, and join our mission to make life healthier for everyone in our community.

The UWMC Center for Reconstructive Surgery - Montlake has an outstanding opportunity for a Patient Services Specialist Lead (Full-Time, Day shifts).

The PSS Lead coordinates the daily patient Intake and check out flow and ensures excellent patient support services for the Clinic.  Leads Patient Services Specialists and other assigned staff and performs the work of other PSS levels.  Under general direction and supervision from the Health Services Manager, regularly assigns, instructs and checks the work of others.  Trains and orients new staff and provides feedback on employee performance while identifying and resolving operational problems. The PSS Lead is the principle person that is in charge of provider templates and scheduling.

The PSS Lead must demonstrate competency in the following activities:

Staff Supervision and Leadership
Assign both daily and emergency coverage schedules to ensure that all service areas are sufficiently supported.
Review and correct the work of others for compliance with established procedures.
Provide feedback to supervisor/manager for employee performance evaluations, corrective action plans and staff training.
Assist in the preparation and maintenance of clinic staffing schedules.
Train and orient new employees in the duties of the PSS job classification.
Participate in or conduct routine staff meetings to share information and create a team building forum.
Evaluate department policies and procedures to suggest operational changes.

Reception/Scheduling Activities
Show a high degree of professionalism when performing the tasks and duties of the PSS classification.
Is able to schedule patient appointments including new, follow-up, re-schedules, and cancellations.
Is able to assist others and resolve problems or make decisions as necessary.
Ensure smooth reception and check out for all Reconstructive Surgery patients.
Document and communicate appointment cancellations.

Telephone Support
Monitor and manage the telephone skills of all front desk staff to ensure appropriate and timely response to calls.
Answer the telephone in a professional & courteous manner according to UWMC standards.
Correctly assess patient questions and needs and responds quickly and appropriately.
Direct calls to appropriate staff; obtains necessary information for the return call; initiates emergency procedure when necessary.

Referral Coordination
Verify patient insurance status
Initiate referral and confirms authorization for services
Maintain excellent interdepartmental communications to ensure that patients receive timely and supportive services in other areas.

Medical Records/Billing Activities
Review daily schedules to identify required medical record requests
Verify patients demographic and contact information.
Initiate charge documents upon patient arrival to clinic.

Operate a multi-line phone system.
Operate computerized scheduling, patient registration, electronic medical records and other applications as needed.
Utilize E-mail and internet resources as required and according to University guidelines

Preferred Qualifications
Experience obtaining authorizations for patient services
Experience working with revenue cycle teams
Comprehensive understanding of insurance and insurance companies
Experience dealing with insurance companies

High School graduation or equivalent AND Three years of Patient Support Service experience OR equivalent education/experience.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or


Employees of the University of Washington are required to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination. View the Final candidate guide to COVID-19 vaccination requirement webpage for information about the medical or religious exemption process for final candidates.

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