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University of Washington

Seattle, WA 98104
  • Healthcare
  • Customer Service
University of Washington
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Job Details


Req #: 216459
Job Location: Remote/Hybrid
Job Location Detail: UW Tower - 4333 Brooklyn Ave. NE, Seattle, WA 98195 
Posting Date: 01/20/2023 
Closing Info: Open Until Filled 
Salary: $19.03 - $24.89 per hour 
Other Compensation:  
Union Position: Yes
Shift: First Shift 

A higher degree of healthcare.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.

UW Medicines mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrows physicians, scientists and other health professionals.

Become part of our team, and join our mission to make life healthier for everyone in our community.

The RADIOLOGY SCHEDULING TEAM has an outstanding opportunity for a PERDIEM/HOURLY, DAY SHIFT, PATIENT SERVICES SPECIALIST 2. The Patient Services Specialist will coordinate and provide patient support services, answer telephones, pre-register patients, and schedule Radiology appointments. The Patient Services Specialist will schedule patients focusing on patient safety and reducing the likelihood of medical/health care errors. Maintaining clean, organized, professional work area, and performs other related duties as assigned.

  • As Needed; including 9:00am - 1:00pm on Saturdays
  • This is a Remote/Hybrid position

  • Create Epic orders and referrals for scheduling radiology exams to include exam specific CPT and ICD-10 codes
  • Complete patient Registration needs by creating and updating demographics, guarantor accounts, and insurance payors
  • Responding to patients needs and concerns as appropriate maintaining Patient First mentality
  • Developing and maintaining good working relationships within the department, with other departments and all medical staff
  • Scheduling, rescheduling, editing and canceling exams according to modality specific scheduling guidelines
  • Verifying accuracy of patient accounts and attaching correct guarantor account when scheduling patients
  • Navigating Appointment desk, Patient side bar imaging details, and Review chart imaging
  • Properly documenting appointment notes or comments per modality specific scheduling guidelines
  • Completing referrals per modality specific guidelines
  • Completing the Medicare Questionnaire if appropriate for the patient and modality
  • Working Document Management system routing faxes, managing filters, assigning documents to accessions, making notes on requisitions
  • Properly scheduling Research studies
  • Accessing all necessary applications and tools to perform work duties including timekeeping in Kronos, scheduling in Epic and RIS, Right fax Document Management, Accu Reg, Avaya phone systems, Amion Provider schedules, Mindscape, Orca, Fax machine, Outlook email and calendar
  • Verifying Registration accuracy with Accu Reg Application Providing new provider information to the PUMA team
  • Understanding of the Insurance Matrix tool for scheduling modality specific exams
  • Validating modality specific tech checks, protocols, ICD-10, and CPT codes.
  • Providing patients with access to Financial Assistance, Cost Estimates and basic insurance authorization information as needed
  • Demonstrating knowledge of radiology exams, safety requirements and accessing online Health Library for modality specific exam preps
  • Completing tasks as assigned by Lead, Supervisors or Managers in an efficient manner


    Patient Services Specialists are hired as either PSS 1-Trainee or PSS 2, depending on experience and qualifications. The requirements are:

    PATIENT SERVICES SPECIALISTS 1-TRAINEE REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR two years of general office experience OR equivalenteducation/experience.
    PATIENT SERVICES SPECIALISTS 2 REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalenteducation/experience.

  • Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

    Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

    The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

    The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

    To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or


    Employees of the University of Washington are required to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination. View the Final candidate guide to COVID-19 vaccination requirement webpage for information about the medical or religious exemption process for final candidates.

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