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Recreation Instructor, Member Services

Tulane University

New Orleans, LA
Job Code:
  • Customer Service
Tulane University
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Job Details

Posting Number IRC15418
Job Title Recreation Instructor, Member Services
Posting Start Date 04/01/2020
Posting End Date
City New Orleans
State LA
Posting Summary

The Member Services Attendant is responsible for all financial transactions processed through the Member Services desk and disseminating accurate information encompassing all facility, program and membership facts. They are to exhibit knowledge and enforce the Reily Center policies. This position requires operating knowledge of a complex Member Management System for all sales, troubleshooting membership issues and running reports.

They must exhibit fiscal integrity and are accountable for accurate financial transactions. Other responsibilities include promptly answering phone calls, following procedures relating to all membership and program sales and filing paperwork correctly.

Minimum Qualifications
  • Ability to provide excellent customer service

  • Ability to communicate effectively

  • Ability to enforce policy

  • Ability to work confidently in a complex Member Management Software

  • Ability to process financial transactions accurately

Minimum Education
  • High school diploma or equivalent

  • Current American Red Cross CPR/AED and First Aid certifications or the ability to obtain within the first two months of employment
Preferred Qualifications
  • Previous customer service or sales experience            

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