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Sales Correspondent I

Parker Hannifin Corporation


Location:
Elyria, OH 44035
Date:
05/14/2020
2020-05-142020-06-13
Categories:
  • Information Technology
  • Customer Service
  • Sales / Business Development
  • Manufacturing / Production
  • Engineering
  • Marketing
  • Administrative / Clerical
Parker Hannifin Corporation
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Job Details

Sales Correspondent I

OH-Elyria,
United States

Group:Motion Systems Grp N. America

Job Family:Support

Job ID:17182-1A

Posted:2020-03-05

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Parker Hannifin
Founded in 1917, Parker Hannifin Corporation is a $14.3 billion, global company.With annual sales of $14.3 billion in fiscal year 2019, Parker Hannifin is the world's leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospace markets. The company has operations in 50 countries around the world. Parker has increased its annual dividends paid to shareholders for 63 consecutive fiscal years, among the top five longest-running dividend-increase records in the S&P 500 index.Parkers engineering expertise and broad range of core technologies uniquely positions the company to solve some of the worlds greatest engineering challenges. By partnering with customers, Parker improves their productivity and profitability and seeks new ways to solve humanity's biggest challenges.
Responsibilities
Position Summary:Communicate customer requirements. Provide customer service via telephone, fax, or written correspondence. Communicate all requirements to appropriate product team through mainframe order entry. Data entry including new orders, changes, credits, special pricing agreements, returned goods and customer data base. Provide support to inside sales team.Scope/Supervision and Interaction:Under general direction of Sales Administration Manager, provide premier customer service through division marketing policy. Knowledge of all standard pricing policies. Handle all EDI/fax/written orders and correspondence. Perform all data base maintenance for accuracy and quality in information systems. Have a working knowledge to recognize part numbers and their relationships to product groups and corresponding teams. Interacts routinely with customers, co-team members, business units and division management to communicate all customer information as an advocate of premier customer service.Essential Functions:- Timely response to all customer inquiries.
- Facilitate all order processing via main frame order entry.
- Communicate all customer requirements including delivery, pricing and special instructions to appropriate product teams.
- Maintain appropriate customer files and related reports.
- Handle ATRs files and provide warranty and non-warranty information to customers.
- Must continuously maintain the highest degree of customer service, throughput, quality, cost reduction and people productivity.The essential functions have been provided as examples of the type of work performed by employees assigned to this job classification. The Company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an all inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.
Qualifications
Requirements:- Must have a High School Diploma or GED equivalent.
- Part number knowledge within standard literature and pricing documents.
- 2 years technical or business related degree or equivalent experience.
Equal Employment Opportunity
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship/Permanent Resident is required for most positions.(Minority/Female/Disability/Veteran/VEVRAA Federal Contractor)If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
and
http://www1.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf
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