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Security Ambassador

Mayo Clinic

Rochester, MN 55904
Mayo Clinic
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Job Details

Why Mayo Clinic
Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2022-2023) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, youll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where youll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.

Position description
This role represents Mayo Clinic as one of the first contact points a patient or visitor will encounter upon arriving to campus and serves as a critical team member in facilitating patient & visitor visits. The Security Ambassador demonstrates professionalism, effective communication and listening skills, empathy, and ability to effectively interact with patients, visitors, family members, staff and others who may present to Mayo Clinic. The Security Ambassador will establish and maintains a courteous, respectful, and helpful demeanor while assisting and engaging with patients, visitors, and other Mayo Clinic personnel. In addition to providing overall presence, the Security Ambassador will verify patient appointments, communicate with colleagues within the practice to gather appointment details, understand and enforce the institutional visitor policy, following designated screening script and process flows, enforce entrance utilization via the use of related visitor management equipment and any related policies (ex: masking, badging), and may greet patients and visitors and assist in navigation. The Security Ambassador primarily works at patient designated buildings/entrances to ensure policy enforcement and to monitor patient and visitor flow within the building. Job responsibilities also include remaining calm and composed during stressful situations and effectively de-escalating conflict or stressful situations (by use of AVADE, Verbal Judo, and SIRA training). This role may have view only access to the electronic medical record to support verifying information. This role may interact with various security technologies, such as visitor management systems and passive weapons detection systems. This position will be required to work varied hours, which may include days, evenings, days/evenings, holidays and/or weekends with rotating days off.

A high school diploma or GED required. Two years of previous customer service experience in healthcare, hospitality, or service industry required.

Additional qualifications
Demonstrated problem-solving and critical thinking skills. Evidence of conflict management and resolution skills, ability to pass training in AVADE, Verbal Judo and/or SIRA training. Demonstrates understanding and use of software programs and security related equipment.

License or certification
Must complete training in SIRA, Verbal Judo, and AVADE within 6 months of hire.

Exemption status

Compensation Detail
$18.95 - $24.66 / hour

Benefits eligible

Part Time

Hours / Pay period

Schedule details
Every Friday, Saturday, and Sunday with four shift choices 6:00 AM - 2:00 PM; 10:00 AM - 6:00 PM; 2:00 PM - 10:00 PM; or 6:00 PM - 2:00 AM

Weekend schedule
Every Friday, Saturday, and Sunday with four shift choices 6:00 AM - 2:00 PM; 10:00 AM - 6:00 PM; 2:00 PM - 10:00 PM; or 6:00 PM - 2:00 AM

International Assignment

Site description
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.

Stephanie Brackey

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.","educationRequirements":"Must complete training in SIRA, Verbal Judo, and AVADE within 6 months of hire.
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