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Senior Patient Services Specialist - Cancer Treatment Center

Providence Health & Services

Seattle, WA 98194
  • Healthcare
  • Administrative / Clerical
Providence Health & Services
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Job Details


The Patient Services Coordinator II provides support and clinic coordination of multiple patient care services as well as patient orientation for the Swedish Cancer Institute on multiple campuses, exercising independence in the planning and accomplishment of a wide spectrum of clerical duties. Responsibilities include: scheduling of new patients, follow-up clinic appointments, subsequent treatments, and requested diagnostic tests, acquiring of insurance verifications, referrals and authorizations, preparing and maintaining the patient's medical record, reconciling billing issues, answering multiple phone lines and triaging phone calls. Excellent communication and problem solving skills around patient care and clinic matters are vital. Exceptional compassion, sensitivity, and emotional stability are necessary with the Oncology population.

+ Schedules appointments as directed. Makes schedule adjustments as necessitated by the patients condition.

+ Coordinates clinic schedule to determine availability for appointments.

+ Uses SMC and SCI computer systems efficiently and effectively. Able to learn new computer applications as they evolve.

+ Coordinates with other departments involved in patient appointments and care, such as transportation and interpreter services.

+ Contacts patients regarding appointments or changes in appointments, as needed. May perform discharge follow-up phone calls, as necessary.

+ Schedules inpatient admissions when requested.

+ Acts as a courier between various departments for delivery and pick-up of confidential patient material.

+ Completes initial prospectus on newly referred patients and distributes to the appropriate individuals. Obtains pertinent records/films in preparation for first visit.

+ Acquires outside records to submit for review.

+ Registers and consents patients, ensuring the completion of required forms, if necessary, at clinic site. Scans registration materials at patient check in. Collects insurance co-pays as required by clinic site.

+ Requests patient records as needed and scans them into the electronic medical record in a timely manner.

+ Supports office flow by distributing clinic mail and faxes to appropriate individuals and maintaining inventory of office and other supplies. Assures maintenance of office equipment.

+ Documents complete and accurate information in the electronic medical record when appropriate. Scans patient medical records into electronic medical record.

+ Answers multiple practice phone lines and triages calls demonstrating, a) decision-making ability regarding appropriate routing of calls, b) ability to manage other multiple interruptions, and c) ability to maintain a helpful and responsive demeanor.

+ Uses paging systems effectively: initiates pages for staff and notifies appropriate staff when page/call is returned.

+ Accurately communicates pertinent patient information assuring safe patient care outcomes to appropriate caregiver.

+ Acts as a patient advocate in appropriate clinic functions.

+ Assists in problem solving around patient flow issues (e.g. wait time concerns).

+ Identifies special needs of patients (e.g. need for interpreter, too ill to wait at front desk) and communicates appropriately to unit staff.

+ Demonstrates comprehensive understanding of the New Patient process at the SCI. Exhibits exceptional compassion and sensitivity unique to the oncology patient and the Oncology experience. Provides patient and family with information on oncology support services offered at the SCI.

+ Verifies patient insurance coverage utilizing computer applications and documenting in electronic medical record. Obtains referrals/authorizations for services per insurance requirements.

+ Assists in resolving billing issues for patients and/or directs patients to the appropriate personnel. Reconciles charge tickets against current schedule on a daily basis as determined by clinic administrator.

+ Enters and balances daily charges into financial management system and rectifies any charge discrepancies, if required at clinic site.

+ Completes data spreadsheets in a timely manner, if required at clinic site.

+ Functions as an essential member of the Medical Oncology/Radiation Oncology Team.

+ Accepts responsibility for all aspects of the position. Establishes and adjusts priorities based on patient acuity and changing clinical situations.

+ Provides backup to other clinic or reception staff if necessary or if requested.

+ Organizes work to perform multiple functions concurrently, demonstrating ability to respond appropriately to multiple requests from staff, patients, physicians, etc.

+ Recognizes and responds to patient, facility, and environmental emergencies. Acts as a resource during emergencies.

+ Demonstrates support for the Cancer Institute goals and programs.

+ Participates in other duties as requested by Manager, supervisors or charges, and remains flexible at all times.

**Required qualifications:**

+ Successful completion of Oncology administrative training within six months

+ Within 6 months (180 days) of hire Medical Terminology Certification or successful completion of a Medical Terminology course

+ 1 year experience in a healthcare setting preferred (i.e. physicians office, scheduler, etc.)

+ Experienced in obtaining insurance verifications, referrals and authorizations

**Preferred qualifications:**

+ Associate's Degree emphasis in Health Care or Associate Degree or equivalent from a two-year college or technical school with emphasis in Health Care

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and well-being of each patient we serve.

**About Providence**

At Providence, our strength lies in Our Promise of Know me, care for me, ease my way. Working at our family of organizations means that regardless of your role, well walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

**About the Team**

Swedish is the largest not-for-profit health care system in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); emergency rooms and specialty centers in Redmond (East King County) and the Mill Creek area in Everett; and Swedish Medical Group, a network of more than 128 primary care and specialty care locations throughout the Puget Sound. Swedish, named a LinkedIn Top Company to grow your career, employs nearly 13,000 caregivers (all employees), including nearly 1,400 providers. Whether through physician clinics, education, research and innovation or other outreach, we're committed to caring for the people in our region and beyond.

We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.

We are committed to cultural diversity and equal employment for all individuals. It is our policy to recruit, hire, promote, compensate, transfer, train, retain, terminate, and make all other employment-related decisions without regard to race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), genetic information, marital status, age, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, genetic information, and military and veteran status or any other applicable legally protected status. We will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified caregiver or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.

We are a community where all people, regardless of differences, are welcome, secure, and valued. We value respect, appreciation, collaboration, diversity, and a shared commitment to serving our communities. We expect that all workforce members in our community will act in ways which reflect a commitment to and accountability for, racial and social justice and equality in the workplace. As such, we will maintain a workplace free of discrimination and harassment based on any applicable legally protected status. We also expect that all workforce members will maintain a positive workplace free from any unacceptable conduct which creates an intimidating, hostile, or offensive work environment.

**Requsition ID:** 143401
**Company:** Swedish Jobs
**Job Category:** Patient Access
**Job Function:** Revenue Cycle
**Job Schedule:** Full time
**Job Shift:** Day
**Career Track:** Admin Support
**Department:** 3901 SFH CANCER TREATMENT CTR
**Address:** WA Seattle 1221 Madison
**Pay Range:** $23.08 - $36.10
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.Swedish Health Services is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
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