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Sr. Cloud Technical Account Manager - Chicago, IL

Amazon.com


Location:
Chicago, IL 60602
Date:
09/30/2020
2020-09-302020-12-06
Categories:
  • Sales / Business Development
  • Financial Services
  • Management
  • Automotive
  • Telecommunications
  • Arts / Entertainment / Media
  • Engineering
  • Government
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Job Details

DESCRIPTION

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we€™re looking for a Technical Account Manager (TAM) to support our customers€™ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and €˜voice of the customer€™ to organizations ranging from start-ups to Fortune 500 enterprises.


As a Senior TAM, you will help craft and execute strategies to drive our customers€™ adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer€™s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers€™ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.

The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!

BASIC QUALIFICATIONS

· 6+ years of technical engineering experience
· Experience with operational parameters and troubleshooting for three (3) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
· Bachelor€™s Degree in Computer Science, Math, or related discipline required, or 8 years of equivalent work experience
· Internal enterprise or external customer-facing experience as a technical lead

PREFERRED QUALIFICATIONS

· Meets/exceeds Amazon€™s leadership principles requirements for this role
· Meets/exceeds Amazon€™s functional/technical depth and complexity for this role
· 7+ years of technical engineering experience
· Experience (3+ years) in one of the following fields or industries for a specialized role: Automotive, Financial Services, Government Sector, Health Care and Life Sciences, Independent Software Vendor, Media and Entertainment, Oil and Gas, Startup, or Telecommunications.
· Experience (3+ years) with one of the following technologies for a specialized role: Amazon or other Cloud Technologies, Account Governance, Big Data, Compute, Containers, Contact Center, Databases, DevOps, Networking, Storage, VDI/WorkSpaces, Video/Data Streaming, etc.
· Experience in operational parameters and troubleshooting for four (4) or more of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
· Experience in Informational Technology operations
· Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s)
· Experience in a 24x7 operational services or support environment
· Experience with AWS services and/or other cloud offering
· Advanced Degree (MS, PhD)
· Amazon is an Equal Opportunity Employer €“ Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

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