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Support Engineer

Nashville, TN 37201
  • Engineering
  • Retail / Wholesale
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Job Details


Join us on our mission to once again revolutionize the way the world shops. We are the Amazon Physical Stores Technical Operations team, responsible for launching and operating the commerce software services which run stores like Amazon Go with its €œJust Walk Out€ technology is already a game-changer for retail, and we€™re just getting started.

Our approach to problems is entrepreneurial. You will be challenged to invent, create and solve challenging problems as well as wear many hats and collaborate in an environment that€™s more startup than big company. You will need a strong ability to troubleshoot hardware, software, and network issues.

As a Support Engineer (Technical Operations Center Engineer), you seek resolution to problems and mitigate risk, always ensuring a Customer Obsessed experience has occurred. You will be working on services with a direct impact on the customer experience. If you are excited about the opportunity to learn and work on distributed systems, enjoy trouble shooting and solving customer problems, consider the opportunities to work with Amazon Go.

You will help solve a variety of challenges and offer your expertise in growing the knowledge of your peers via team collaboration. We consistently whiteboard so be comfortable writing and supporting your ideas on the team board. You should be comfortable with a level of ambiguity that€™s higher than most projects and relish the idea of solving big challenges.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit


  • BS in Computer Science, Engineering or a related technical field, or relevant technical experience
  • 1-2 years of experience in Technical Support/Customer Support (Call support)
  • Experience running and maintaining a 24x7 production environment
  • Working experience of incident management, trouble tickets
  • Develop the documentation/SOPs to solve the recurring issues
  • Debugging and troubleshooting skills with an enthusiastic attitude to support and resolve customer problems
  • Basic scripting/programming skills (any scripting/programming skills)
  • Basic understanding of operating systems and networking concepts
  • Excellent communication skills


  • Experience in building dashboards and aggregating metrics
  • Strong metrics and operational excellence focus
  • Knowledge of Programming/scripting languages
  • Experience with multi-tier distributed systems involving load balancers, caching layers and real-time event processing

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