Technical Service Specialist

Main Tasks & Responsibilities:

- Carries out day to day routine repair/maintenance instrument work.

- Installs equipment at customer's facility to ensure full functionality according to specifications. ，

- Sales of Service Contracts.

- Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs. ，，

- Maintains records of performance reports.

- Develops service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product. ，

- Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including team members, customers as well as distributors. ，

- Assists in the yearly budget exercise for Technical Service.

- Management of spare parts

- Interact with customers to resolve product or service problems by clarifying the customer's inquiry and complaints. ，

- Reporting and communicating problems with global service center of respective BA to determine the cause of the problem; expediting correction or adjustment; following up to ensure resolution and execution of required corrective actions. BA，，

- Field force for customer service (，， ， )

Job location South area of Taiwan (，， ， )

Education : Minimum qualification required is diploma in Electronic Engineering, Mechanical Engineering or Biomedical Engineering. , ,

Specific Knowledge & Skills :

1. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

2. Able to handle IT and computer Operating System 3. Nice to have basic knowledge () : Entity Framework, MySQL , HL7, Visual C++, DICOM