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Technical Service Specialist

Genentech


Location:
彰化市, Changhua County 500
Date:
11/23/2020
2020-11-232021-02-21
Categories:
  • Customer Service
  • Biotechnology / Science
  • Healthcare
  • Engineering
  • Sales / Business Development
Genentech
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Job Details

Main Tasks & Responsibilities:

- Carries out day to day routine repair/maintenance instrument work.

- Installs equipment at customer's facility to ensure full functionality according to specifications. ,

- Sales of Service Contracts.

- Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs. ,,

- Maintains records of performance reports.

- Develops service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product. ,

- Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including team members, customers as well as distributors. ,

- Assists in the yearly budget exercise for Technical Service.

- Management of spare parts

- Interact with customers to resolve product or service problems by clarifying the customer's inquiry and complaints. ,

- Reporting and communicating problems with global service center of respective BA to determine the cause of the problem; expediting correction or adjustment; following up to ensure resolution and execution of required corrective actions. BA,,

- Field force for customer service (,, , )

Job location South area of Taiwan (,, , )

Education : Minimum qualification required is diploma in Electronic Engineering, Mechanical Engineering or Biomedical Engineering. , ,

Specific Knowledge & Skills :

1. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

2. Able to handle IT and computer Operating System 3. Nice to have basic knowledge () : Entity Framework, MySQL , HL7, Visual C++, DICOM

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