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Training Account Manager

Westfield, NY 14787
  • Sales / Business Development
  • Management
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Job Details


Our teams strive to make Amazon the best place for Sellers, Vendors and Brands (our customers) to reach consumers, driven by the experience and support we provide them in growing their businesses locally and globally. We are hiring for a Training Account Manager to lead engagement and collaboration between the CTPS Training organization and our supported operational partners. The Training Account Manager serves as a dedicated liaison between teams, providing a critical conduit for information and coordination. They help maintain stakeholder awareness, drive alignment on key initiatives, resolve friction points, and enhance overall cooperation. They lead training performance reviews, coordinate support requests, surface improvement opportunities, and help enhance cooperation at all levels.
Core activities:
· Lead engagement efforts between the CTPS training team and the supported business vertical
· Develop and maintain relationships with key stakeholders across multiple levels and regions
· Communicate critical information and ensure visibility of initiatives between the supported business and the training organization
· Help align leadership teams and key stakeholders across the organizations on strategic priorities and initiatives
· Represent the Voice of the Customer within the training organization on behalf of operational partners
· Lead regular New Hire performance and training metric review meetings with operational leaders
· Partner with training delivery teams to deep dive issues, reconcile anecdotes, and report out on findings
· Serve as a primary point of contact to coordinate support requests and resources within the training organization
· Educate operational partners on the functions and services of the CTPS Training organization
· Assist in the resolution of critical training-related escalations

A successful candidate will have the skills to:
· Build trust and credibility with individuals across a matrixed set of stakeholders in multiple geographies
· Maintain a detailed awareness of in-flight activities, project roadmaps, and organizational priorities for both the training teams and supported business vertical
· Deliver concise written and verbal communications to a variety of audiences, including senior leaders
· Use negotiation, diplomacy, and influence to resolve conflicts and advance projects
· Apply strong contextual analysis and critical thinking to drive decisions
· Look across initiatives and collaborate with other Account Managers to identify opportunities for standardization and efficiencies


· 5+ years of relevant experience
· Exceptional interpersonal, verbal, and written communication
· Bachelors degree
· Travel up to 10% of the time


· Background or working knowledge of training strategies and practices
· Strong analytical skills; ability to use data and anecdotal insights to drive actions
· Experience in customer success, account management, or similar-type roles
· Project/Program management experience
· High attention to detail and proven ability to manage multiple, competing priorities simultaneously
· Experience working with outsource partners is an Equal Opportunity-Affirmative Action Employer €“ Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

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